✓ Works with your existing texting system | ✓ No app required for guests | ✓ Free trial

📌 This page focuses on front desk coordination savings

The $150+ monthly savings shown here are specifically from reducing text message handling time. For complete operational ROI including housekeeping efficiency, maintenance improvements, and revenue impact, see our full calculator.

Keep Texting.
Add Workflow.

PingRoom works with your texting system, not against it

Give your guests choice. Give your operations structure. Save front desk coordination time.

See How It Works See Coordination Savings
💬 Guest texts OR scans QR
↓
📱 All requests in one dashboard
↓
✅ Nothing gets lost

Guests Choose. You Win Either Way.

Whether they scan a QR code or send a text, all requests flow into one organized system

📱 QR Code Requests

~80% of guests
  • Guest scans QR code in room
  • Selects service needed
  • Instantly routes to staff
  • Gets PIN to track status
⚡ 0 minutes staff time

💬 Text Requests

~20% of guests
  • Guest texts their request
  • Front desk enters (30 seconds)
  • Routes to staff dashboard
  • Guest gets update via text or PIN
⏱️ 30 seconds staff time

🎯 Both End Up in One Dashboard

Your staff sees all requests in one place. Nothing gets lost. Complete accountability. Full analytics.

The Difference Is Clear

Same guest communication. Completely different operations.

Texting Only

😰 The Old Way

  • Texts scattered across devices
  • Manual relay to staff
  • Guest follows up: "When?"
  • No handoff between shifts
  • Requests forgotten
  • No performance tracking
  • Can't measure or improve
Texting + PingRoom

😊 The New Way

  • All requests in one system
  • Auto-route or quick entry
  • Guest checks PIN (no follow-up)
  • Perfect shift handoffs
  • Nothing falls through cracks
  • Complete accountability
  • Data-driven improvements

Sound Familiar?

Here's how PingRoom solves real operational headaches

Scenario: Shift Change at 11 PM

Without PingRoom

11:00 PM - Guest texts request
11:05 PM - Night shift responds
7:00 AM - Day shift arrives
Problem: No handoff notes
Result: Request forgotten
❌ Lost Request

With PingRoom

11:00 PM - Request enters system
11:05 PM - Night shift sees it
7:00 AM - Day shift sees it too
Status: "Submitted, 8 hrs waiting"
Result: Immediately addressed
✓ Perfect Handoff
Scenario: Guest Asks "When?"

Without PingRoom

Guest: "Is my room ready?"
Desk: "Let me check..."
[Texts housekeeping]
[Waits for response]
[Texts guest back]
⏱️ 5+ minutes wasted

With PingRoom

Guest checks PIN 4523
Status: "In Progress"
Started: 15 minutes ago
Est. completion: 15 mins
Front desk: [Does nothing]
✓ 0 minutes spent

Front Desk Coordination Savings

This shows savings from reducing text message coordination time only. For complete operational savings (housekeeping efficiency, maintenance improvements, revenue impact), see our full ROI calculator.

Current: Text Coordination Cost

Front desk time spent handling text requests

  • 10 texts/day × 2 min relay = 20 min
  • 5 "when?" follow-ups × 2 min = 10 min
  • Tracking pending requests = 15 min
  • Lost requests (2/week) = 3 min/day
Daily Coordination Time
48 min/day

With PingRoom: Reduced Coordination

Most requests auto-route via QR, minimal text handling

  • 8 QR requests/day = 0 min (auto-route)
  • 2 text requests × 30 sec = 1 min
  • Guest follow-ups = 0 min (PIN lookup)
  • Lost requests = 0 (all tracked)
Daily Coordination Time
1 min/day

Front Desk Saves 940 minutes a month (over 15 hours a month) in Coordination Time

This calculation only includes front desk text handling savings. You also gain operational analytics, faster service, happier guests, and reduced staff stress.

📊 Want your complete operational ROI?
Our full calculator includes housekeeping efficiency gains, maintenance improvements, and revenue impact.

Calculate Complete ROI →

Easy Implementation

Gradual 5-week rollout. No disruption to operations.

Week 1-2

Training & Soft Launch

  • Staff training on dashboards (1 hour)
  • Front desk learns 30-second text entry
  • Test QR codes in 20% of rooms
  • Keep texting available for all guests
Week 3-4

Full QR Rollout

  • QR codes in 100% of rooms
  • Monitor adoption: QR vs. text
  • Typical result: 60-80% choose QR
  • Text volume declining naturally
Week 5+

Optimized Hybrid Operations

  • Most guests use QR (instant routing)
  • Some still text (quick entry, no problem)
  • All requests tracked in unified system
  • Front desk saving 45+ minutes daily

Common Questions

Do I have to stop using texting?

Absolutely not! Keep texting. Your front desk just enters those text requests into PingRoom (takes seconds). Guests can still text as much as they want.

What if guests prefer texting?

Perfect - they can keep texting! The system handles both QR and text requests seamlessly.

Is this complicated to set up?

Not at all - print the QR codes and place them in rooms. Staff dashboards are clean and intuitive.

How much does it really save?

Front desk coordination savings average $150-400/month (depending on hotel size and request volume). This is separate from operational savings like housekeeping efficiency and maintenance improvements - see our complete ROI calculator for total impact.

Ready to Upgrade Your Operations?

Keep the texting your guests love. Add the workflow your team needs.

Inquire about a free pilot
Team@TryPingRoom.com